Your Privacy Matters to Us

About This Policy

This Privacy Policy ("Policy") describes how bjliv ("we", "us", "our") collects, processes, stores, and protects the personal information of individuals ("you", "your", "User", "Player") who access or use the bjliv platform at bjliv.io, including all associated services, betting markets, casino games, promotions, and customer support facilities.

bjliv is an online betting and casino platform serving adult players in Bangladesh. All services are provided in English and all financial transactions are denominated in Bangladeshi Taka (৳ / BDT). This Policy applies to all users of the bjliv platform, whether they are registered account holders, prospective players browsing the site, or individuals who contact our support team without holding an account.

This Policy should be read together with our Terms & Conditions and Responsible Gaming Policy. By accessing any part of the bjliv platform — including simply browsing the website — you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you should immediately discontinue use of the platform.

Data We Collect

bjliv collects several categories of personal data depending on the nature of your interaction with the platform. The following table provides a comprehensive overview of the data categories we process:

Data We Do Not Collect

bjliv does not collect any of the following categories of sensitive personal data: racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data, biometric data (beyond standard identity document photography), or data concerning sexual orientation. If you voluntarily disclose any such information in a support communication, it will not be stored beyond the immediate operational need.

How We Collect Data

bjliv collects personal data through several channels, each of which is described below:

Direct Collection

You provide data directly to bjliv when you complete the account registration form, submit KYC verification documents, initiate a deposit or withdrawal transaction, contact our support team via email or live chat, respond to a promotional survey or competition, or request activation of a responsible gaming tool such as a deposit limit or self-exclusion period.

Automated Collection

bjliv automatically collects certain technical and behavioural data when you access the platform, regardless of whether you are logged in to a registered account. This automated collection is performed using standard web technologies including HTTP cookies, local storage, server access logs, and first-party analytics scripts. Please refer to Section 7 (Cookies & Tracking) for full details of our cookie practices.

Third-Party Sources

We may receive limited personal data about you from trusted third-party sources in the following circumstances:

• Payment providers (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank): transaction confirmation data including sender account reference and transaction ID, used solely to match incoming deposits to your bjliv account.
• Identity verification service providers: document authenticity confirmation and age/identity verification scores, used as part of our KYC process.
• Fraud prevention services: risk scoring data used to protect the platform and its players from fraudulent activity.

How We Use Your Data

bjliv uses your personal data for the following purposes. We process data only for purposes that are clearly justified and proportionate to the data collected.

• Account creation and management: To create and maintain your bjliv registered account, verify your identity, authenticate your login, and manage account settings and preferences.
• Service delivery: To process your bets, settle sporting event outcomes, credit casino game winnings, and manage your account balance in BDT.
• Payment processing: To process deposits and withdrawals via your chosen payment method (bKash, Nagad, Rocket, Upay, or bank transfer) and to reconcile transactions with payment provider confirmation records.
• KYC compliance: To verify that you meet the age requirement of 21 years or older and to confirm your identity in line with responsible gaming and anti-money laundering standards.
• Fraud prevention and security: To detect and prevent unauthorised account access, bonus abuse, match-fixing, money laundering, and other prohibited conduct as defined in our Terms & Conditions.
• Responsible gaming: To administer the responsible gaming tools you activate, including deposit limits, session time limits, loss limits, and self-exclusion periods. We also use gaming behaviour data to identify signs of problem gambling and proactively reach out to at-risk players.
• Customer support: To respond to your support enquiries, resolve disputes, process complaints, and maintain records of support interactions for quality assurance purposes.
• Platform improvement: To analyse aggregated usage data and identify opportunities to improve the bjliv platform, fix technical issues, and enhance the user experience for Bangladeshi players.
• Promotional communications: To send you personalised promotional offers, bonus notifications, and event announcements by email or in-platform notification — but only where you have consented to receive such communications or where we have a legitimate interest in doing so under applicable law.
• Legal compliance: To fulfil our obligations under applicable law, including responding to lawful requests from regulatory or law enforcement authorities.

Legal Basis for Processing

bjliv processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

• Contractual necessity: Processing that is necessary to perform the contract between you and bjliv — i.e., our Terms & Conditions. This includes account management, payment processing, bet settlement, and customer support.
• Legal obligation: Processing that is required to comply with applicable legal obligations, including age verification, identity checks, anti-money laundering record-keeping, and responses to lawful regulatory requests.
• Legitimate interests: Processing that is necessary for bjliv's legitimate business interests, provided those interests are not overridden by your rights and freedoms. This includes fraud detection, platform security, responsible gaming monitoring, and service improvement analytics.
• Consent: Processing that is based on your freely given, specific, and informed consent. This currently applies to: (a) marketing communications by email, and (b) non-essential cookies and analytics tracking. You may withdraw consent at any time without affecting the lawfulness of prior processing.

Data Sharing

bjliv does not sell, rent, or trade your personal data to any third party for commercial gain. We share your data with third parties only in the specific, limited circumstances described below:

Payment Processors

To complete your deposit and withdrawal transactions, bjliv shares the minimum necessary data (account reference, transaction amount, payment method identifier) with your chosen payment provider — which may include bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, or City Bank. These providers act as independent data controllers for the portions of your data they process, and their own privacy policies apply to their processing activities.

Identity Verification Providers

To complete the KYC verification process, bjliv may share your identity document images and personal details with a third-party identity verification service provider. All such providers are contractually bound to process your data solely for the purpose of identity verification and to maintain appropriate security standards.

Game Content Providers

Casino games hosted on bjliv are supplied by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. When you launch a game, limited technical session data (such as a session token and game-round identifier) is exchanged with the relevant studio's game servers to enable gameplay. Personal identity data is not shared with game studios.

Fraud Prevention and Security Services

bjliv may share limited technical data (such as IP addresses and device fingerprints) with fraud prevention service providers for the purpose of detecting and blocking fraudulent account activity. These providers are contractually restricted from using your data for any purpose other than fraud prevention.

Legal and Regulatory Authorities

bjliv will disclose your personal data to law enforcement agencies, regulatory bodies, or courts of competent jurisdiction where required to do so by applicable law, or where bjliv reasonably believes that such disclosure is necessary to protect the rights, property, or safety of bjliv, its players, or the public.

Cookies & Tracking

bjliv uses cookies and similar web technologies to operate the platform, remember your preferences, and analyse platform usage. A cookie is a small text file placed on your device when you visit the bjliv website. Cookies do not contain executable code and cannot be used to transmit viruses or malware.

Types of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the bjliv platform to function. They enable core features such as secure login sessions, account balance display, and navigation between platform sections. These cookies cannot be disabled without breaking core platform functionality.
• Functional Cookies: These cookies remember your preferences (such as language setting, responsible gaming tool status, and notification preferences) to provide a personalised experience. They are set only with your consent.
• Analytical Cookies: We use first-party analytics to understand how players interact with the bjliv platform — for example, which games are most popular, which pages generate the most support enquiries, and where players drop off during registration. This data is aggregated and anonymised and does not identify you personally.
• Security Cookies: These cookies assist with fraud detection and account security — for example, by flagging login attempts from an unfamiliar device or location.

bjliv does not use third-party advertising cookies, retargeting pixels, or cross-site tracking technologies. No cookie data collected on the bjliv platform is shared with advertising networks.

Data Retention

bjliv retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The following retention periods apply to the main categories of personal data we process:

When the applicable retention period expires, bjliv will securely delete or anonymise the relevant data so that it can no longer be attributed to any identifiable individual. Anonymised, aggregated data (such as platform-wide statistical reports) may be retained indefinitely as it no longer constitutes personal data.

Data Security

bjliv implements a multi-layered security architecture to protect your personal data from unauthorised access, disclosure, alteration, and destruction. Our key security measures include:

• TLS Encryption in Transit: All data transmitted between your device and bjliv servers is protected using industry-standard TLS (Transport Layer Security) encryption. This applies to all platform pages, login sessions, payment transactions, and support communications.
• Encryption at Rest: Sensitive data stored on bjliv servers — including KYC document files, financial data, and account credentials — is encrypted at rest using AES-256 encryption.
• Access Controls: Access to systems containing personal data is restricted to authorised bjliv personnel only, on a strict need-to-know basis. All internal access is logged and subject to regular audit review.
• Password Security: Account passwords are stored using a one-way cryptographic hashing algorithm. bjliv staff cannot view your password in plain text. We strongly recommend using a strong, unique password for your bjliv account.
• Two-Factor Authentication (2FA): bjliv offers optional two-factor authentication for all registered accounts. Enabling 2FA significantly reduces the risk of unauthorised account access.
• Intrusion Detection: bjliv operates automated intrusion detection systems that monitor platform traffic in real time for suspicious activity patterns, triggering alerts and automated protective responses where appropriate.
• Regular Security Assessments: bjliv conducts periodic security assessments of its platform infrastructure to identify and remediate potential vulnerabilities before they can be exploited.

Your Rights

As a bjliv platform user, you hold the following rights in relation to your personal data. bjliv is committed to honouring these rights promptly and without undue restriction:

• Right to Access: You have the right to request a copy of all personal data that bjliv holds about you. We will provide this information in a readable format within 30 days of your verified request.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Minor corrections (such as email address updates) can be made directly through your account settings panel.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purposes for which it was collected, or where you withdraw consent and no other legal basis for processing applies. Please note that bjliv may be required to retain certain data for legal compliance purposes (see Section 8) even following an erasure request.
• Right to Restrict Processing: You may request that bjliv restrict the processing of your personal data in specific circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to Data Portability: Where bjliv processes your data on the basis of your consent or a contractual necessity, you have the right to receive your data in a structured, commonly used, machine-readable format and to request that it be transmitted to another controller where technically feasible.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on bjliv's legitimate interests. bjliv will cease processing unless we can demonstrate compelling legitimate grounds that override your rights.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before the withdrawal.

To exercise any of the above rights, please submit your request in writing to [email protected] with the subject line "Data Rights Request". bjliv will acknowledge receipt within two (2) business days and resolve the request within 30 days. For complex or multiple requests, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it.

Children's Privacy

The bjliv platform is strictly intended for adults aged 21 years and above. bjliv does not knowingly collect personal data from any individual under the age of 21. The platform's registration process includes an age declaration step and is subject to mandatory KYC age verification.

If bjliv becomes aware that personal data has been collected from an individual who is under 21 years of age, we will immediately suspend the relevant account, delete all personal data associated with that account, and reverse any financial transactions associated with the account to the extent that reversal is technically possible.

If you are a parent or guardian and you believe that your child under the age of 21 has created a bjliv account or provided personal data to the platform without your knowledge, please contact us immediately at [email protected] so that we can take immediate remedial action.

Third-Party Services

The bjliv platform integrates with a number of third-party services to deliver its full range of features. Each of these third parties operates under its own privacy policy and data processing terms. bjliv is not responsible for the privacy practices of any third-party service, but we take care to partner only with providers who maintain data security standards consistent with our own.

The primary third-party integrations currently active on the bjliv platform are:

• Payment Gateways: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank — used for deposit and withdrawal processing.
• Game Content Providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi — used to deliver RNG and live dealer casino game content.
• Identity Verification: Third-party KYC and document verification services used to confirm player age and identity as part of our responsible gaming compliance programme.

bjliv does not embed third-party social media widgets, advertising pixels, or cross-site tracking scripts on any page of the platform. Links from bjliv to any third-party website are not covered by this Privacy Policy; you should review the privacy policy of any external site you visit.

Policy Updates

bjliv reserves the right to update or revise this Privacy Policy at any time. When we make material changes to this Policy, we will notify registered account holders by email and display a prominent notice on the bjliv platform for a minimum of 14 days following the change. The updated Policy will take effect from the date it is published on the platform.

We encourage all bjliv players to review this Privacy Policy periodically to stay informed about how we protect your personal data. The "Last Updated" date displayed at the top of this page reflects the most recent revision. Continued use of the bjliv platform following notification of a material policy change constitutes your acceptance of the revised Policy. If you do not accept the revised terms, you should close your account and cease use of the platform prior to the effective date of the change.

Minor changes that do not materially affect your rights or our data processing practices (such as typographical corrections or clarifications that do not alter meaning) may be made without prior notice, though the "Last Updated" date will always be revised to reflect any modification, however minor.

Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way bjliv handles your personal data, please contact our Data Protection team using the details below. We are committed to responding to all privacy-related enquiries within two (2) business days.

bjliv is dedicated to resolving all privacy concerns fairly and transparently. If you submit a data rights request or privacy complaint, we will keep you informed of progress throughout the resolution process and will not close a complaint without your acknowledgement that the matter has been resolved to your satisfaction.